Terms of service

These terms apply when you create an eSignBoss account or send documents with eSignBoss. Signers who only sign a document they were sent are covered by the electronic signature disclosure instead.

Who we are

eSignBoss is operated by the company that operates eSignBoss. “We” and “us” mean the company that operates eSignBoss. “You” means the person or organisation using an eSignBoss account.

Your account

• You need a working email address to sign in. Keep access to it safe: anyone who can read it can sign in.
• You can invite team members. Owners and admins manage the team, its billing and its settings.
• You are responsible for what happens in your account, including the documents your team sends.
• Turn on two-step verification in Settings for extra protection.

What eSignBoss does, and what it does not

eSignBoss is a tool for sending documents, collecting electronic signatures and keeping a record of what happened. We are not a party to your documents and we do not give legal advice. You decide whether a document can be signed electronically and whether it says what you need. Some documents, such as wills, certain property transfers and court papers, may need to be signed on paper in your country; check before you send them.

Your documents

• Your documents and the information signers enter belong to you. You allow us to store, process and send them only to run eSignBoss for you.
• Only send documents you have the right to send, to people you have a lawful reason to contact, by email, SMS or WhatsApp.
• Signed documents and their audit trails are legal records. We keep them while your account is open and do not delete them to save space. You can download them at any time.

Acceptable use

You must not use eSignBoss to:

• deceive anyone, impersonate a person or organisation, or collect signatures under false pretences;
• send spam, or messages to people who have not agreed to hear from you;
• send unlawful, harmful or infringing content;
• break, overload or probe eSignBoss, or get around its limits and security.

We may pause or close accounts that break these rules, and tell the people affected where the law requires it.

Prices and payment

• Each team gets 3 free documents a month. Further documents, and SMS and WhatsApp messages that eSignBoss sends, are paid from a prepaid balance or included in a monthly plan. Current prices are on the Billing page.
• Plans renew every month until you cancel. Cancelling stops the next renewal; the plan stays active until the end of the period you paid for.
• Prepaid balance does not expire while your account is open. It is not refundable, except where the law says otherwise or we close your account without cause.
• Payments are handled by Stripe (US dollars) and Paystack (naira). We never see or store your card number.
• We give at least 30 days' notice before raising a price you are already paying.

Availability

We work to keep eSignBoss available and your records safe, with backups and monitoring. We cannot promise it will never be interrupted, for example during maintenance or when a provider we rely on has a problem.

Liability

To the extent the law allows, we are not liable for indirect or consequential losses, or for losses caused by the content of your documents or by events outside our reasonable control. Our total liability to you in any twelve months is limited to the amount you paid us in that period. Nothing in these terms limits liability that cannot be limited by law.

Ending your account

You can stop using eSignBoss at any time. Download the signed documents you need first. We may close an account that breaks these terms or is unpaid, after giving notice where we reasonably can.

Changes to these terms

We may update these terms. For changes that matter, we tell account owners by email at least 30 days before they apply.

Contact

Write to support@esignboss.com.